FAQs
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Choosing a digital marketing partner is a serious decision, especially for service-based brands where trust matters.
This page answers the most common questions we receive from clinics, hospitals, and educational institutions, so you can move forward with clarity and confidence.
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Plans & Pricing
Security & Data
Terms & Conditions
How is pricing decided at The Digital Komet?
Our pricing is based on your business goals, industry competition, and the scope of work required. We don’t follow one-size-fits-all packages because every brand needs a different level of strategy and execution.
Is there a minimum contract period?
Yes. Most services require a minimum commitment to deliver meaningful results. Digital growth takes time, and short-term engagements often limit outcomes.
Do you offer fixed packages or custom plans?
We primarily work with custom plans. This allows us to design a strategy that aligns with your current stage of growth instead of forcing unnecessary services.
Are ad spends included in the pricing?
No. Advertising budgets for platforms like Meta or Google are separate and are paid directly to the platform. Our pricing covers strategy, setup, management, and optimization.
Can pricing change over time?
Yes. As your business grows or your requirements change, plans may be adjusted to match the new scope and goals. Any changes are discussed transparently in advance.
Is The Digital Komet suitable for small or growing businesses?
Yes. We work with growing brands that value clarity and long-term results. The right fit depends more on intent and alignment than on company size.
How does The Digital Komet handle client data?
We handle all client data responsibly and use it only for agreed project purposes. Access is limited to authorized team members involved in execution.
Is client data shared with third parties?
No. Client data is never shared with third parties without consent, except where required for platform setup or legal compliance.
How do you manage access to ad accounts and tools?
We follow role-based access practices and use official platform permissions to manage accounts securely and responsibly.
Do you store login credentials or sensitive information?
We avoid storing sensitive credentials wherever possible. Access is managed through official tools and permissions provided by platforms.
What steps are taken to ensure account and data safety?
We follow platform guidelines, best practices, and structured workflows to minimize risks related to access, data misuse, or account issues.
What is the scope of services covered under an agreement?
The scope of services is clearly defined before starting any project. Only the agreed services are included unless revised in writing.
Are there any guarantees on results or performance?
No guarantees are provided on leads, sales, or rankings. Digital outcomes depend on multiple external factors beyond control.
What are the payment terms?
Payment terms, timelines, and billing cycles are communicated clearly before project initiation and must be followed as agreed.
Can services be modified or upgraded during the engagement?
Yes. Services can be adjusted based on changing requirements, subject to mutual discussion and updated scope.
What happens if a project is paused or discontinued?
In case of pause or discontinuation, work completed up to that point remains billable as per the agreed terms.
Who owns the data and assets created during the project?
All brand-related assets created for the client remain the client’s property after full payment, unless stated otherwise in writing.
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